Privacy Policy for Regency Enamel

1. Introduction
Regency Enamel (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website regencyenamel.com (the “Site”) and interact with our services.

2. Information We Collect
We may collect and process the following categories of personal data about you:

  • Identity and Contact Data: Includes your name, billing address, delivery address, email address, and telephone number.
  • Financial and Transaction Data: Includes payment card details (processed securely by our payment service providers), order history, and details of products you have purchased from us.
  • Technical and Usage Data: Includes your IP address, browser type and version, time zone setting, operating system, device information, and details of your visit to our Site (e.g., pages viewed, navigation paths).
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use it in the following circumstances:

  • To perform a contract with you (e.g., to process and deliver your order).
  • Where it is necessary for our legitimate interests (e.g., to administer and protect our business and this Site, for fraud prevention, and to study how customers use our products/services).
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have given us your clear consent (e.g., to send you marketing communications via email).

4. Data Sharing and Transfers
We may share your personal data with the following trusted third parties:

  • Service Providers: Such as payment processors, delivery couriers, IT and system administration services, and marketing platforms.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • Regulatory Authorities: Where required by law.
    All third parties are required to respect the security of your data and treat it in accordance with the law. We do not sell your personal data.

5. International Transfers
We may transfer your data outside the UK/European Economic Area (EEA) to our service providers. We ensure such transfers are made using legally-approved mechanisms that provide adequate safeguards for your data.

6. Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those with a business need to know.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent where we rely on consent to process your data.
    To exercise any of these rights, please contact us using the details in Section 10.

9. Cookies
Our Site uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and analyze Site traffic. You can set your browser to refuse all or some browser cookies. For detailed information, please see our Cookie Policy on regencyenamel.com.

10. Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

  • By email or post using the contact information provided in the “Contact Us” section on regencyenamel.com.

11. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “last revised” date. We encourage you to review this policy periodically.